Meet our Mortgage Team
SimonTowne Mortgage Home Loan Professionals
Our preferred lender is SimonTowne Mortgage, a strong local bank. You are welcome to use any lender that you trust, but we recommend SimonTowne Mortgage because they are well recognized and respected in the Hampton Roads area.
We currently have three loan officers on our mortgage team: Sherry Reid, Brad Schloss, and Michelle Arseneault. You can contact them by filling out the Get Prequalified form.
- 757-204-5422 or 877-306-5124
Our senior loan officer, Sherry Reid, would be happy to answer any questions you might have concerning your mortgage. She understands that financing a home can be a difficult, confusing experience. With her extensive knowledge of the entire loan process, she enables her clients to move through the process smoothly and painlessly. From loan application to approval to closing, Sherry works with each client to create a loan program that will meet his or her immediate and long-term financial goals.
Sherry specializes in all loan types - conventional, FHA, VA and VHDA with an expertise in first-time homebuyer programs and construction-to-permanent finance loans. She was recently promoted to TowneBank Mortgage vice president.
"I believe in giving my clients the individualized attention they need and deserve, and it is my goal to exceed the buyers', sellers' and agents' expectations with personalized service, in order to make the home buying and selling experience simple and stress-free for everyone involved. Give me a call. I'd love to help you with your next home transition experience."
- Sherry Reid
Brad specializes in mortgages for first-time homebuyers, seasoned homeowners and Military personnel. He has an extensive knowledge of the many loan programs available to different types of homebuyers.
After nearly 10 years in the Mortgage industry, Brad has become very skilled at finding the best programs for his clients. He always strives to make the loan process as easy and comfortable as possible for his clients, by communicating with them effectively and honestly throughout the entire loan process.
Michelle Arseneault is a loan officer who works at lightning speed until meeting her ultimate goal- helping every client do what it takes to qualify for the right loan program. A resident of Hampton Roads for nearly 20 years, this native Virginian resides near the coast because of her love of the ocean. Michelle is following in her mother’s footsteps, as she was also an accomplished loan officer.
Michelle’s career in the mortgage business began more than a decade ago after she accepted a position as a loan processor and underwriter at a local lender. She seized this opportunity, and discovered all the different types of home loans available, as well as the qualifying factors for each of them. “I learned the basics, how things go from start to finish and how to make the process a lot smoother for the clients,” says Michelle. She explains that learning the business from this angle gives her a real advantage. “My background is an asset for my clients, since I have the extra knowledge that other people typically don’t have.”
Michelle later joined TowneBank Mortgage as an assistant loan officer and put her expertise into play. A true natural at mortgage origination, she mastered the art of matching clients with the right loan programs during this time. Working long hours in this fulfilling role turned Michelle into a savvy lending professional. She is now a loan officer at SimonTowne Mortgage. “I love the team, the agents and the loan officers; we all work great together!”
It’s hard to say what Michelle does best in her field of choice. “I try to figure out which programs are going to meet my clients’ needs the best.” She reveals that she recently helped a single mom apply for a home buying program that resulted in $5K of free money for the applicant. “I advise clients to go with certain programs that are more beneficial for them.” She knows that helping clients this way is not always the fastest route, but that’s alright for her. “It’s a lot of work, so most loan officers are not going to take the time and the effort that it requires to do specific programs,” she adds, “I really do whatever’s best for my client, even if it means more work and more commitment on my side.”
Clients describe this hard worker as caring and attentive. Her father serving in the U.S. Navy for some 30 years allows Michelle to give military clientele an inside connection. Other specialties include first-time buyers, refinances, construction-to-perm loans and down payment assistance programs. What’s her favorite part of the job? “I love helping my clients get into the house they really thought they would never get.” She feels it’s her duty to go the extra mile for applicants who need her help and loves receiving pictures of satisfied clients in their new homes.
When assisting someone who is worried he might not qualify for his dream home, Michelle offers a humble approach. “You never know what you’re going to qualify for unless we look at it.” If her clients can’t qualify at first, she formulates a plan of action for them to follow so they can take the necessary steps to qualify for a home loan at a later date.
Outside of the loan environment, Michelle enjoys crafting. She shares, “I am a Pinterest queen.” She also likes traveling, especially to the Outer Banks, and spending quality time with her son. Although the beach is one of her top picks, she also frequents local parks. Her passions include God, her church family, interacting with children and helping people. Michelle resides in Virginia Beach with her family.